Terms and conditions

These Terms and Conditions govern your use of the Transport Domus platform. By registering or using our services, you agree to be bound by these terms.

1. Definitions

• "Platform" refers to the Transport Domus website and mobile application

• "Customer" refers to any user who posts a service request

• "Professional" (Expert) refers to any verified service provider registered on the platform

• "Service" refers to any moving, delivery, taxi, or courier job booked through the platform

• "Commission" refers to the 14% fee charged to professionals upon service completion

• "TD-Coins" refers to our internal loyalty rewards currency

2. Scope of Platform Services

1. For Customers

   • Post service requests for moving, delivery, taxi, or courier jobs

   • Receive competitive quotes from verified professionals

   • Accept or reject offers at your discretion

   • Leave ratings and reviews after service completion

2. For Professionals

   • Browse available service requests in your city

   • Submit competitive bids (up to 3 active bids at a time)

   • Complete services and receive direct payment from customers

3. Transport Domus is NOT

   • A moving or delivery company

   • A transportation company

   • Responsible for the quality or completion of services by professionals

4. Platform as Marketplace

   • Transport Domus acts solely as a marketplace connecting customers and professionals

   • All service contracts are between the customer and the professional directly

   • We do not guarantee service quality, pricing, or availability

3. Registration & Accounts

1. All Users

   • You must be 18 years or older to register. You are responsible for maintaining the confidentiality of your account credentials. Any activity under your account is your responsibility.

2. Professionals (Experts)

   • Additional requirements apply. Professionals must provide:

     • Government-issued ID

     • Proof of business registration (where applicable)

     • Applicable licences and permits

     • Proof of insurance (where applicable)

     • All documents are reviewed by our admin team

     • Accounts are activated only after successful verification

   • False or misleading information provided during registration may result in permanent account termination.

4. Cancellation Policy

• Customers may cancel a request before it is accepted by a professional at no cost

• Once a bid is accepted, cancellation may be subject to a fee at the professional's discretion

• Professionals who cancel accepted jobs without valid reason may have their accounts reviewed or suspended

5. Liability Limitations

• Transport Domus is not liable for any damages arising from services performed by professionals

• We are not responsible for lost, damaged, or stolen goods during a service

• We do not guarantee that professionals will complete a service on time or to your satisfaction

• Our total liability is limited to the commission fees collected from professionals for the service in question

6. Code of Conduct

All users of Transport Domus must:

• Treat other users with respect and professionalism

• Provide accurate information in requests, bids, and profiles

• Not engage in fraudulent, abusive, or illegal activities on the platform

• Not attempt to circumvent the platform by conducting transactions outside of Transport Domus

Violations may result in account suspension or permanent ban.

6.1 Review Policy

Reviews must be honest, based on real experiences, and free of offensive language.

• Fake or malicious reviews are strictly prohibited

• Transport Domus reserves the right to remove reviews that violate our guidelines

Professionals who receive consistently poor reviews may be removed from the platform.

7. Dispute Resolution

• If a dispute arises between a customer and a professional, both parties should first attempt to resolve it directly

• If unresolved, you may contact Transport Domus support for mediation assistance

• Transport Domus does not act as an arbitrator and makes no binding decisions on service disputes

8. Intellectual Property

• All content on the Transport Domus platform (logos, design, text, code) is the intellectual property of Transport Domus Inc.

• You may not copy, reproduce, or distribute any platform content without written permission

9. Modifications to Terms

• We reserve the right to update these Terms at any time

• Significant changes will be communicated via email or platform notification

• Continued use of the platform after updates constitutes acceptance of the revised terms

10. Governing Law

These Terms are governed by the laws of the Province of Quebec, Canada. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Quebec.

11. Contact

For questions or concerns about these Terms, please contact us:

Email: [email protected]
Phone: +1 514-709-4588