Privacy Policy
Transport Domus ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our platform.
1. Information We Collect
Information you provide directly:
Full name, email address, phone number
Home or business address
Payment information (processed securely via Square)
Identity documents (for professionals only — stored securely)
Information collected automatically:
IP address and browser type
Pages visited and time spent on our platform
Device type and operating system
2. How We Use Your Information
To create and manage your account
To connect customers with professionals and process service requests
To send transactional emails (booking confirmations, invoices, password resets)
To improve our platform and develop new features
To comply with applicable Canadian laws and regulations
3. How We Share Your Information
With service professionals: We share your request details and contact info (once a bid is accepted) with the assigned professional
With payment processors: Square handles all payment data — we do not store card details
With service providers: We may use third-party tools (email, analytics, storage) — these vendors are bound by confidentiality agreements
We do NOT sell or rent your personal data to any third party
4. Data Retention
We retain your data for as long as your account is active. If you delete your account:
Personal data is deleted within 30 days
Transaction records are retained for 7 years (as required by Canadian tax law)
Anonymous usage data may be retained indefinitely for analytics purposes
You can request deletion of your data at any time by contacting us.
5. Cookies & Tracking
We use cookies and similar technologies to:
Keep you logged in
Remember your language preference
Analyze traffic (via Google Analytics)
You can control cookie settings through your browser. Disabling cookies may affect platform functionality.
6. Data Security
We use industry-standard security measures including HTTPS encryption, secure password hashing, and access controls. However, no system is completely secure — we recommend using strong passwords and not sharing your credentials.
7. Your Rights (PIPEDA & Quebec Law 25)
Under Canadian privacy law, you have the right to: access your personal data; correct inaccurate information; request deletion of your data; withdraw consent for non-essential communications; file a complaint with the Office of the Privacy Commissioner of Canada.
8. Children's Privacy
Transport Domus is not intended for users under 18. We do not knowingly collect data from minors. If you believe a minor has created an account, please contact us immediately.
We do not knowingly collect personal information from minors
Accounts suspected of belonging to minors may be suspended
Parents or guardians may contact us to request deletion
We comply with COPPA and applicable Canadian child protection laws
Age verification may be required during registration
If you are under 18, please do not use this platform without parental supervision.
9. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies independently.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via email or a notice on our platform. Continued use of Transport Domus after changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or your personal data, please contact us:
Email: [email protected]
Phone: +1 514-709-4588
We will respond to all privacy-related inquiries within 30 days.