Question 1

What is Transport Domus?

Accepted Answer

Transport Domus is Canada's trusted marketplace for moving, delivery, taxi, and courier services. We connect customers with verified professionals so you can compare quotes, choose the best fit, and book — all in one place.

Question 2

Is it free to use?

Accepted Answer

Yes. Creating an account and submitting requests is completely free. You only pay when you accept a quote from a professional. No hidden fees, no subscriptions.

Question 3

How do I create a request?

Accepted Answer

Click 'Create a Request' at the top of any page, select your service type (Moving, Delivery, Taxi, or Courier), fill in your details, and submit. Verified professionals will send you quotes within minutes.

Question 4

Do I need an account to get quotes?

Accepted Answer

You can browse the platform without an account, but you'll need to register to submit a request and receive quotes. Registration is free and takes less than two minutes.

Question 5

Is Transport Domus available across all of Canada?

Accepted Answer

We currently serve Montreal, Quebec City, Ottawa, Toronto, Calgary, Edmonton, Vancouver, Winnipeg, and Saskatoon — with surrounding areas within 50–100 km radius of each city. We're expanding regularly.

Question 6

How is the moving price calculated?

Accepted Answer

Moving prices are based on an hourly rate, the number of helpers required, truck size, and any additional services you add (packing, boxes, assembly, etc.). You'll see a full price breakdown before accepting any quote.

Question 7

What is the difference between Economy and Premium?

Accepted Answer

Economy includes verified experts, basic insurance, real-time tracking, and competitive pricing. Premium adds full damage and loss coverage, top-rated partners with 7+ years of experience, flexible rescheduling at no cost, and a quality guarantee — or a full refund.

Question 8

Can I add extra services like packing or boxes?

Accepted Answer

Yes. When creating a moving request you can add packing service, moving boxes, mattress bags, furniture wrapping, assembly/disassembly, and TV protection boxes. Each add-on is clearly priced by the professional before you confirm.

Question 9

Can I move to storage instead of a new address?

Accepted Answer

Absolutely. When filling in your moving destination, you can select 'Storage' — your mover will bring your belongings to their storage facility. You can also select 'No destination point' if you just need a helper.

Question 10

How far in advance should I book?

Accepted Answer

We recommend booking at least 7–10 days in advance, especially for weekend dates or Premium slots. That said, same-week and even same-day bookings are possible depending on availability in your area.

Question 11

How does peer-to-peer parcel delivery work?

Accepted Answer

Travelers heading between cities post their trips on the platform. Senders whose parcels fit the route can request a pickup. The traveler carries the parcel and delivers it to the recipient at the destination — a faster, more affordable alternative to couriers.

Question 12

Does the receiver need a Transport Domus account?

Accepted Answer

Yes. The person receiving the parcel must have an active Transport Domus account. When creating a request, enter their registered email address — they'll receive a notification to confirm the delivery.

Question 13

What items are not allowed on the platform?

Accepted Answer

Prohibited items include weapons and firearms, illegal drugs, hazardous chemicals, explosives, counterfeit goods, stolen items, and prohibited wildlife. Senders must confirm legal compliance when submitting every request.

Question 14

How do I track my parcel?

Accepted Answer

Once a traveler accepts your request and the parcel is picked up, you can track the journey in real time through your dashboard. Both sender and receiver receive status notifications at each stage.

Question 15

What happens if my parcel is lost or damaged?

Accepted Answer

If a parcel is damaged or lost during delivery, open a claim directly through your dashboard. Our support team will investigate and coordinate compensation based on the declared value you entered when submitting the request.

Question 16

What payment methods are accepted?

Accepted Answer

We accept Cash, Credit/Debit Card, and Interac e-Transfer. You can select your preferred method when confirming a booking. Payment is only processed after the service is completed.

Question 17

Is my payment secure?

Accepted Answer

Yes. All card transactions are processed through PCI-compliant payment infrastructure. We never store your full card details on our servers.

Question 18

What happens if something is damaged during my move?

Accepted Answer

Under Economy, basic insurance covers your essentials. Under Premium, you have full damage and loss coverage with zero excess. Contact our support team through the platform and we'll open a claim within 24 hours.

Question 19

How are professionals verified?

Accepted Answer

Every professional undergoes identity verification, background screening, and community review checks before being listed. Star ratings and written reviews from real customers are visible on every profile.

Question 20

Can I cancel or reschedule a booking?

Accepted Answer

Economy customers can cancel up to 24 hours before the service. Premium customers enjoy free cancellation or rescheduling at any time — even on the day of the service.

Question 21

What is the difference between Standard and Luxury rides?

Accepted Answer

Standard rides offer verified drivers, real-time tracking, and competitive pricing. Luxury rides add high-end vehicles (Mercedes, BMW, Lexus, Cadillac), uniformed professional drivers rated 4.8+, bottled water, USB chargers, in-car 4G Wi-Fi, quiet ride mode, and guaranteed dispatch within 3 minutes.

Question 22

Can I schedule a ride in advance?

Accepted Answer

Yes. When creating a taxi request you can choose an exact date and time or a flexible window. Your request will be matched with available drivers in your area.

Question 23

How fast is same-day courier delivery?

Accepted Answer

Same-day delivery is available in most covered cities. Once a courier accepts, typical delivery times range from 1 to 4 hours depending on distance and traffic conditions.

Question 24

Can businesses use the courier service?

Accepted Answer

Yes. Many local businesses use Transport Domus couriers for daily deliveries, stock transfers, and client shipments. Contact us directly if you need a recurring or bulk arrangement.

Frequently Asked Questions

Getting Started