Montreal, CA & surrounding areas
Privacy policy
Thank you for choosing Transport Domus (“we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile app, or other services (collectively, the “Platform”). By accessing or using the Platform, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Information You Provide Directly
Account Registration: name, email address, phone number, password, address, date of birth (if required).
Service Requests & Bookings: pickup/drop-off locations, dates, times, details of items to be moved or delivered.
Verification Documents (Service Providers only): government-issued ID, company registration numbers (NEQ, OCN, BIN, etc.), transport licenses (NIR, CVOR, NSC), tax numbers (GST/HST, PST/RST/QST), driving licenses.
Communication: messages, emails, or calls between you and our support team or between you and service providers via our Platform.
1.2 Information Collected Automatically
Usage Data: pages visited, features used, search queries, service-provider responses, quotes viewed and selected.
Device & Log Data: IP address, browser type, operating system, date/time stamps, referring URLs.
Cookies & Tracking Technologies: unique identifiers, analytics data (Google Analytics, etc.), marketing pixels.
2. How We Use Your Information
To Provide and Improve Services: match Clients with Service Providers; process bookings; facilitate payments; earn and redeem TD-Coins.
To Communicate: send confirmations, updates, reminders, promotional offers, and customer support responses.
To Personalize Your Experience: show relevant service providers, locations, tips, or promotions based on your preferences and past activity.
For Safety & Verification: confirm identity and business credentials; detect and prevent fraud or unauthorized access.
For Analytics & Research: analyze trends, usage patterns, and Platform performance to optimize our services.
3. Sharing Your Information
With Service Providers: your name, contact details, and request specifics are shared so they can submit quotes and fulfill bookings.
With Third-Party Service Providers: payment processors, hosting services, analytics providers, marketing platforms—under confidentiality agreements.
For Legal Purposes: to comply with legal obligations, respond to valid subpoenas, or protect our rights, property, and users’ safety.
Business Transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Remember your preferences and login state.
Analyze Platform usage and performance.
Deliver relevant ads and measure campaign effectiveness.
You may disable cookies in your browser settings; however, some features of the Platform may not function properly without them.
5. Data Security
We implement industry-standard technical and organizational safeguards, including:
Secure Sockets Layer (SSL) encryption for data in transit.
Access controls and authentication for our systems.
Regular security assessments and staff training.
No method of transmission over the Internet or storage is 100% secure; we cannot guarantee absolute security.
6. Data Retention
We retain your personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we securely delete or anonymize your data.
7. Children’s Privacy
Our Platform is intended for users aged 18 and older. We do not knowingly collect personal information from individuals under 18. If we learn that we have inadvertently collected data from a minor, we will promptly delete it.
8. Your Privacy Rights
Depending on your jurisdiction and subject to applicable law, you may have the right to:
Access, correct, or update your personal information.
Request deletion of your data.
Object to or restrict certain processing activities.
Withdraw consent where processing is based on consent.
Lodge a complaint with a supervisory authority (for Canadians, the Office of the Privacy Commissioner of Canada).
To exercise your rights, please contact us as described below.
9. International Transfers
Transport Domus is based in Canada. Your information may be processed in Canada or in other countries where our service providers operate. We ensure appropriate safeguards for such transfers.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the revised policy with a new “Effective Date.” Continued use of the Platform after revisions signifies your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out:
Email: transportdomus.md@gmail.com
Phone: +1 514-709-4588
Thank you for trusting Transport Domus with your personal data. We are committed to protecting your privacy and providing you with a safe, reliable service.
